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退貨服務  

 
 
S’aime Taiwan is committed to providing you with the best shopping experience.

 

• Items ordered from Official Website cannot be exchanged.

• 7 days return policy only applies for orders within Taiwan. Items ordered from Official Website are eligible for a one-time return only. 

• Returned items must be unused, unworn, and in good condition with original packaging attached (e.g. S'AIME Taiwan hangtags/ labels, dust bags, warranty cards, accessories, etc.) All original packaging must be intact.

• Returns of items must be made within 7 days of purchase.

• Damaged, soiled, or altered returned goods will not be entertained and to be returned to customer.

• Items can only be returned with purchase receipt.

 

【Return Application】
To apply for return of products, customers will need to fill up and submit the Return Application Form. All info including reason of return, bank account for return must be filled up. (Customers paying via credit card do not need to fill up the form.)

 

【Items Returned to S'AIME Taiwan via 7-11

We will send you an email with a 7-11 return code 2 days after receiving your return application. Please follow the instruction provided in the email. 

Please do note: the return code is only valid for 3 days.

 

【Refund】

Customer Service will inspect on the returned goods upon receiving. You can expect a refund in the same form of payment originally used for purchase of our receiving your returned product.

 

If you have any questions about this Return Policy, please contact us via Customer Service Number +886 4 23825232 or via Email: hisaime@gmail.com

【退貨前,請先詳閱以下退貨須知,確認商品符合退貨標準】

• 官網訂購無提供換貨服務

商品在7日鑑賞期內,全新未使用狀態下,提供一次免費退貨

鑑賞期從您取件隔天開始算第一天,超過鑑賞期恕不受理

務必確認退貨商品無人為汙漬磨損、無染色

將商品完整包裝(包含紙箱、贈品包裝、 防塵袋、紙團…等)

檢視發票/ 訂單所有商品/ 贈品是否全部齊全

如包裝未完整以致運送途中受損,將視情況不允退貨或酌收整新費

• 凡退貨服務需保留發票單據,以利退貨之財務相關作業;若發票單據遺失,恕無法辦理退貨事宜。

 

【退貨申請】至我們退貨申請表填寫退貨原因、退款帳戶資料(信用卡付款客戶不需填寫)

 

【退貨方式】7-11退貨便

賣場收到您申請的退貨單1-2天內,系統會自動發7-11退貨便代碼至您信箱,請依照信中說明至鄰近的 7-11 門市操作退貨便。

請注意:此退貨便代碼只在 3天內有效。

若無法3天內拿至 ibon,則無法列印退貨便之退貨單,賣場也不再次受理您的退貨。

 

【退款方式】

店家收到退貨商品確認無誤後,即以以下方式退款:

信用卡刷卡以退刷方式退款,並以 email 通知

超商取貨付款、ATM、ATM虛擬帳號轉帳付款者,則以匯款方式退款。退款辦理為7-14個工作天,並以 email 通知

 

【注意運費】

商品於鑑賞期內全數退貨,退款金額為原訂單(含運費)一倂退回;反之,若原訂單有保留商品未全數退貨,且保留商品之總金額未達免運費門檻,則須自行負擔此訂單之運費,並將從退款金額中扣除。

 

若您有其他疑問,歡迎點選首頁右上角的「聯絡店主」傳送訊息,或撥打我們的客服專線(04-23825232),我們將盡快為您解答,謝謝。